Terms & Conditions

1. Introduction

By accessing or using the Autocare Warehouse website, submitting an enquiry, requesting a quotation or engaging Autocare Warehouse for services, you agree to these Terms & Conditions where applicable.

If you do not agree with these terms, you should not use this website or rely on information provided through it.

2. Use of This Website

The Autocare Warehouse website is provided for general information, customer enquiries and communication about our vehicle care, protection and styling services.

You agree not to use this website:

• For any unlawful or fraudulent purpose.
• To interfere with the operation or security of the website.
• To attempt unauthorised access to website systems or data.
• To submit false, misleading or abusive information.
• To copy, reproduce or exploit website content without permission.

3. Website Information

We aim to keep information on the website accurate and current. However, descriptions, images, service information and other website content are provided for general information only.

Actual services, materials, finishes, availability and specifications may differ depending on the vehicle, product, branch and customer requirements.

4. Services

Autocare Warehouse provides automotive care, styling and protection services which may include:

• Full valet services.
• Vehicle detailing.
• Smash & grab protection.
• Window tinting.
• Full colour vehicle wrapping.
• Other related vehicle care or styling services offered from time to time.

The suitability, scope and final cost of a service may depend on the make, model, condition and specific requirements of the vehicle.

5. Quotations and Estimates

Prices or estimates provided through the website, telephone communication, messaging or preliminary discussions may be subject to confirmation once the vehicle and required work have been assessed.

A quotation may be revised where:

• The condition of the vehicle differs from the information originally provided.
• Additional work or materials are required.
• The customer requests changes to the agreed scope of work.
• Product or material availability changes.
• Errors or omissions are identified in a preliminary quotation.

6. Bookings

Service bookings are subject to availability and must be confirmed by the relevant Autocare Warehouse branch.

A website form submission, telephone enquiry or request for a quotation does not automatically reserve a booking date or time.

Customers should arrive at the agreed branch and time with the vehicle made available for the agreed work.

7. Vehicle Condition and Existing Damage

Customers are responsible for informing Autocare Warehouse of known defects, damage, modifications or special circumstances that may affect the service being performed.

Existing scratches, chips, dents, paint defects, interior wear, damaged trim, glass damage or other pre-existing conditions may become more visible during or after cleaning, detailing, tinting or wrapping work.

Autocare Warehouse is not responsible for pre-existing damage or deterioration that was not caused by our work.

8. Personal Belongings

Customers should remove valuables, personal belongings and unnecessary items from the vehicle before handing it over for service.

Autocare Warehouse cannot accept responsibility for loss or damage to items left inside the vehicle unless the loss or damage was caused by proven negligence on our part.

9. Valet and Detailing Services

Results from cleaning, stain removal, polishing and detailing depend on the condition, age and materials of the vehicle.

While reasonable care will be taken to achieve the best possible result, complete removal of stains, odours, scratches, marks, oxidation or other defects cannot always be guaranteed.

10. Smash & Grab and Window Tinting

Window film is intended to provide benefits such as privacy, glare reduction and an additional layer of glass protection depending on the product selected.

Smash & grab film does not make vehicle glass unbreakable and does not guarantee prevention of theft, forced entry, injury or loss.

Customers remain responsible for ensuring that the selected tint or film complies with applicable road traffic and vehicle regulations.

11. Vehicle Wrapping

Vehicle wrapping may be affected by the condition of the underlying paintwork, previous repairs, resprayed panels, chips, corrosion, peeling clear coat or other surface defects.

Autocare Warehouse may advise against wrapping certain surfaces where the underlying condition presents an unacceptable risk.

Removal of vehicle wrap may expose or affect weak, deteriorated or previously repaired paint. Autocare Warehouse cannot guarantee the condition of paint beneath a wrap where that paint was already compromised.

12. Products and Materials

Product brands, materials, films, chemicals and finishes may vary according to availability and the requirements of the specific job.

Where a particular product or material is important to the customer, this should be confirmed with Autocare Warehouse before work begins.

13. Payment

Payment terms will be communicated as part of the quotation or booking process.

Autocare Warehouse may require payment, a deposit or other confirmation before commencing certain services or ordering specific materials.

Unless otherwise agreed, the customer is responsible for payment of the agreed amount for authorised work performed.

14. Cancellations and Changes

Customers should notify the relevant branch as soon as possible if they need to cancel or change a booking.

Where specific materials have already been ordered, prepared or allocated for a customer, cancellation may be subject to reasonable costs already incurred.

15. Workmanship and Product Warranties

Where a specific workmanship or manufacturer warranty applies to a service or product, the relevant conditions will apply.

Warranty coverage may not apply to damage caused by misuse, accidents, neglect, improper maintenance, third-party work, environmental damage, normal wear and tear or circumstances outside the reasonable control of Autocare Warehouse.

16. Limitation of Liability

Autocare Warehouse will take reasonable care when handling customer vehicles and performing agreed services.

To the extent permitted by South African law, Autocare Warehouse will not be liable for indirect, incidental or consequential losses arising from use of the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable South African consumer law.

17. Third-Party Products and Services

Certain products, materials or services may be supplied or supported by third parties.

Manufacturer terms, warranties, limitations and instructions may apply in addition to these Terms & Conditions.

18. Car Audio Warehouse

Autocare Warehouse is a sister company of Car Audio Warehouse.

Unless expressly stated otherwise, services provided by Autocare Warehouse are undertaken by Autocare Warehouse and should not automatically be regarded as services provided by Car Audio Warehouse.

19. Intellectual Property

Website content, branding, graphics, photographs, text, layout and other materials may be protected by copyright, trademark and other intellectual property rights.

Content may not be copied, reproduced, distributed or used commercially without appropriate permission.

20. External Links

The website may contain links to external services or websites, including mapping services and Car Audio Warehouse.

Autocare Warehouse is not responsible for the availability, content, privacy practices or terms of third-party websites.

21. Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable South African privacy law.

Please refer to the Autocare Warehouse Privacy Policy for further information.

22. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the appropriate South African courts, subject to any rights available under applicable consumer protection legislation.

23. Changes to These Terms

Autocare Warehouse may update these Terms & Conditions from time to time to reflect changes in our services, business practices or legal obligations.

The current version published on this website will apply.