Privacy Policy

1. Introduction

Autocare Warehouse respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This policy applies to information collected through the Autocare Warehouse website and through direct enquiries made to our branches.

2. Information We May Collect

When you contact Autocare Warehouse or submit an enquiry through our website, we may collect information such as:

• Your name.
• Your telephone or mobile number.
• Your email address.
• Your preferred Autocare Warehouse branch.
• Vehicle make and model information.
• The service you are interested in.
• Information you choose to include in your enquiry or message.

We may also collect limited technical information when you use the website, such as browser type, device information, IP address and general website usage data where analytics or security tools are enabled.

3. How We Use Your Information

Personal information may be used for purposes including:

• Responding to website or telephone enquiries.
• Providing quotations or information about our services.
• Contacting you regarding your requested vehicle service.
• Directing your enquiry to the appropriate branch or team member.
• Improving our website, services and customer experience.
• Maintaining website security and preventing misuse.
• Complying with applicable legal or regulatory requirements.

4. Website Contact Forms

Information submitted through our website contact forms is provided voluntarily by you and is used primarily to respond to your enquiry or request for a quotation.

Please do not submit unnecessary sensitive personal information through the website forms.

5. Sharing of Personal Information

Autocare Warehouse does not sell personal information.

Information may be shared with authorised employees, contractors or service providers where reasonably required to operate the website, respond to an enquiry or provide a requested service.

We may also disclose information where required by law, regulation, legal process or a lawful request from a competent authority.

6. Car Audio Warehouse

Autocare Warehouse is a sister company of Car Audio Warehouse. Where relevant to a customer enquiry or service, information may be referred internally between the businesses where this is reasonably necessary to assist the customer.

Personal information will not be shared simply because the businesses are related. Any sharing should have a legitimate operational or customer-service purpose.

7. Cookies and Website Analytics

The Autocare Warehouse website may use cookies and similar technologies for essential website functionality, security, performance measurement and analytics.

Cookies are small files stored on your device by your browser. You may control or disable cookies through your browser settings, although some website functions may not work correctly if certain cookies are disabled.

8. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

No website, electronic communication or internet-based system can be guaranteed to be completely secure, and users should avoid sending highly sensitive information through ordinary website forms or email.

9. Retention of Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business administration, or where retention is required by law.

10. Your Rights

Subject to applicable law, you may have the right to request:

• Confirmation of whether we hold personal information about you.
• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of information where there is no lawful reason for us to retain it.
• Objection to certain processing of your personal information.

We may need to verify your identity before processing a privacy-related request.

11. Third-Party Websites

Our website may include links to external websites, including mapping services and Car Audio Warehouse. Autocare Warehouse is not responsible for the privacy practices, security or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

The latest version published on this website will apply.